Deal announcement: Sale of Forcontact to Transcom
Headquartered in Chiasso, Switzerland, Forcontact is a customer services provider specialized in luxury fashion and retail e-commerce.
The company, founded in 2008, has 650 employees across six sites. Forcontact is mainly serving the Italian market and delivers services from nearshore locations in Albania (3 sites), Croatia, Kosovo, and Spain.
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 80 contact centers and work-at-home networks across 25 countries.